The inspector said
People who use the service and their relatives were positive about the care they received and praised the quality of the staff and management. Comments included, “The staff are very kind” and “I am well looked after”.
We observed staff interacting with people in a friendly and respectful way. Staff respected people’s choices and privacy and responded to requests for support. Relatives also told us they thought people were well cared for, with one person commenting, “The staff are excellent and provide very good care”.
People told us they felt safe when receiving care and were involved in developing and reviewing their care plans. Systems were in place to protect people from abuse and harm and staff knew how to use them. Comments included ”I feel safe. They (staff) provide the care I need” and “I feel safe living here”.
“I would speak to staff if I had any problems”. One person gave us a thumbs up sign when we asked whether they were well treated and felt safe. We observed people interacting with staff in a confident way and people appeared comfortable in the presence of staff. The relatives we spoke with also said they thought people were safe living at Maristow.