Care Quality Commission (CQC) Report, January 2019
The inspector said
- People received a person-centred service. People were supported make choices and have as much control and independence as possible.
- People had been supported to develop care plans that were specific to them. These plans were regularly reviewed with people to keep them up to date.
- People received caring and compassionate support from kind and committed staff.
- People were complimentary about the care they received and about the quality of staff.
- Staff respected people’s privacy and dignity.
- People felt safe and received support to take their medicines safely.
- Risks to people’s well-being and safety were assessed, recorded and kept up to date. Staff supported people to manage these risks effectively.
- People’s rights to make their own decisions were respected. People were supported to maintain good diet and access health services if needed.
- The registered manager provided good support for staff to be able to do their job effectively.
- More information is in Detailed Findings below.