Care Quality Commission (CQC) Report, March 2020
The inspector said
- Safety checks regarding the environment had been carried out and the property was well maintained. The home was clean, and we saw staff follow good infection prevention and control practice. People had their own rooms which they had personalised.
- Staff had been recruited following the necessary pre-employment checks and there were enough staff to meet people’s needs. Staff were provided with training and the opportunity to have supervision which supported them in their roles.
- Risks to people’s safety had been identified with detailed management plans in place to provide guidance to the staff. These had been reviewed regularly. Medicines were managed safely, and people had their medicines as prescribed.
- People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
- People had personalised care plans which gave details on the care they wanted and preferred. These had been reviewed by staff. There was information about life histories recorded, which helped staff to get to know people well.
- People told us staff were kind and caring. Everyone we spoke with talked about the homely atmosphere at the service which is what they liked about it.
- People’s health needs were met with staff working with local healthcare professionals to provide effective care. Staff communicated with each other and worked well as a team.
- More information is in Detailed Findings below.